Our Terms & Consdition

These Terms and Conditions govern all bookings made with Northscape Pakistan Tours and Travels (SMC-Pvt) Ltd. By confirming a booking with us, clients agree to abide by the following terms:

Booking & Confirmation

  • All bookings must be confirmed in writing (via email, WhatsApp, or website).
  • A booking is considered valid only after receiving the required advance payment.
  • Final confirmation will be sent once payment is received and services are reserved.

Payments

  • An advance payment (usually 30–50% of total cost) is required at the time of booking.
  • The remaining balance must be paid before or during the tour, as agreed.
  • Payments can be made via bank transfer, online transfer, or cash in Pakistan.

Cancellations & Refunds

  • Cancellations must be communicated in writing.
  • Refunds (if any) depend on the timing of cancellation:
  • 30+ days before tour: up to 80% refund (after service deductions).
  • 15–29 days before tour: up to 50% refund.
  • Less than 15 days: no refund.
  • Non-refundable services (e.g., flight tickets, hotel prepayments) will be deducted.

Changes to Itinerary

  • Northscape Pakistan reserves the right to make reasonable changes to itineraries due to weather, road conditions, flight delays, or safety concerns.
  • In such cases, alternative arrangements will be provided without compromising the overall experience.

Client Responsibility

  • Clients are responsible for ensuring they have valid passports, visas, permits, and travel insurance (where required).
  • Clients must inform Northscape Pakistan of any medical conditions, dietary restrictions, or special requirements in advance.
  • Travelers are expected to respect local culture, laws, and environment during tours.

Travel Insurance

  • Northscape Pakistan strongly recommends that all clients, especially international travelers, purchase comprehensive travel insurance covering health, accidents, and trip cancellations.

Liability

  • Northscape Pakistan is not liable for injuries, damages, losses, delays, or expenses caused by natural disasters, accidents, weather, flight cancellations, political disturbances, or acts beyond our control.
  • While we take all necessary precautions for safety and comfort, travel in remote mountain regions may involve risks.

Accommodation & Transport

  • Hotel bookings are made in trusted partner hotels. In case of unavailability, similar standard alternatives will be provided.
  • Vehicles are provided with professional drivers. Specific vehicle requests are subject to availability.

Force Majeure

  • Northscape Pakistan is not responsible for delays, cancellations, or changes caused by events beyond our control, including but not limited to: weather, natural disasters, road closures, strikes, or political events.

Governing Law

  • All bookings and disputes are governed by the laws of Pakistan. Any legal matters shall fall under the jurisdiction of Pakistani courts.

Acceptance of Terms

  • By booking with Northscape Pakistan Tours and Travels (SMC-Pvt) Ltd, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions.

Our Policy

At Northscape Pakistan Tours and Travels (SMC-Pvt) Ltd (“Northscape Pakistan,” “we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and team.

Information We Collect

  • Personal details (full name, email address, phone number, nationality)
  • Travel preferences (destinations, dates, group size, special requirements)
  • Payment information (bank transfer details or online payment confirmations)
  • Identification documents (passport/ID copy, if required for permits or bookings)
  • Communication history (emails, WhatsApp, or inquiry forms)

How We Use Your Information

Your information is used for the following purposes: To confirm and manage your bookings

  • To confirm and manage your bookings
  • To process payments securely
  • To arrange travel services (hotels, flights, permits, car rentals, guides)
  • To communicate with you regarding your trip and inquiries
  • To improve our services and client experience
  • To comply with legal or government requirements when necessary

Data Protection & Security

  • We take reasonable measures to protect your personal data from unauthorized access, misuse, or loss.
  • Sensitive information (such as passport copies or payment details) is handled securely and only shared with trusted service providers when required for your bookings.
  • We never sell or share your personal information with third parties for marketing purposes.

Third-Party Services

  • Some services (e.g., hotels, airlines, transport providers) may require sharing limited client information (e.g., names, passport numbers for ticketing).
  • We ensure that such partners are reputable and use your information only for service delivery.

Cookies & Website Tracking

  • Our website may use cookies or analytics tools to improve user experience and understand visitor behavior.
  • You can adjust your browser settings to disable cookies at any time.

Your Rights

  • Request access to the personal information we hold about you
  • Correct or update inaccurate details
  • Request deletion of your data (unless legally required to retain it)
  • Withdraw consent for certain uses of your data

International Clients

If you are booking from outside Pakistan, please note that your information will be processed and stored in accordance with Pakistani data protection regulations.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services will indicate acceptance of the updated terms.

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